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ONLINE APPLICATION FAQ

1. How do I start filling the online application?
   1. Click on the “Admission Tab” on the Homepage (cu.mycportal.com) and Click on “New Application”.
2. What is my PIN?
   1. “Confirmation Order number” on the receipt print out from the Bank
3. The field space provided for the pin cannot accommodation all the digits?
   1. Type in all the digits properly irrespective of the size of the space.
   2. You can also decide to reduce your desktop resolution.
4. My System went off during before I could see my application number?
   1. Use the “Continue Previous Application” link just below the “New Application” link under the “Admission Tab” and type in ONLY the PIN in the space provided then click on “Login”.
5. I can’t upload my Passport?
   1. Check the passport format. The format must be “Jpeg”.
6. How do I proceed from a Page to the next Page?
   1. I must fill all the fields asterisked and click on “Save & Continue” to proceed.
7. I am using “Awaiting Result” and I can’t proceed beyond the result page?
   1. Note that you must fill the “Exam Number” field. Contact your school to get your Exam Number. Also ensure that you fill the current Jamb Registration number.
8. The space for Exam Number is not visible or it’s too small?
   1. Click on “End Session”, get another internet Browser and follow the instruction under Q4 (examples of such browsers are Opera, Mozilla Firefox, and Crazy Browser). You can download them easily through Google search.
9. I have a result other than WAEC, NECO, GEC and SAT?
   1. Kindly select “Other” and fill in the name of such exam in the space provided.
10. I got an Error message after filling my WAEC?
    1. Please ensure that you follow the instruction stated under Q9 and also ensure that you follow all the instructions stated in error message.
11. What do I do after submission?
    1. Download the Character Assessment Form and Applicant's Confidential Report Form (note the forms are in PDF),
    2. Printout the Online completed Application Form,
    3. Then proceed to the “CUeEXAM” link for booking.
12. What do I do with the downloaded forms?
    1. Come with the Completed Character Assessment Form and Completed Applicant's Confidential Report Form on the date of your exams.
13. What do I need to book for an Exam date?
    1. Application Number and Pin.
14. I can’t choose an Exam Date?
    1. Possibly the maximum number of application for that date has been reached. Click on the “Verify” link to confirm.
    2. It is also possible that the date isn’t available for booking.
15. What else do I bring on my exam date?
    1. All required documents are stated on the Exam booking slip.
16. For further enquires, call 01-7900724, 7901081 ext 2050 or 3299

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